To ensure that we get this corrected for our customers, we have set up a dedicated phone line and email for people to report issues to so that we can follow up with them in a timely manner. Any number of complaints warrants action from us, even if it is a very small percentage of our overall deliveries. Although we strive to provide exceptional service and on-time deliveries to all customers, that is not always possible. During this holiday season, LSO processes over 3.6 million deliveries, which is 50% higher than a normal month. The current challenges in the supply chain have impacted LSO and all other carriers, and the increased demand due to the busy holiday season has caused additional challenges. LSO is committed to ensuring the satisfaction of each and every customer, so this issue is one that we take incredibly seriously and are committed to correcting. “We are aware of an isolated number of customer complaints that have popped up recently. In a statement, a LSO spokesperson told KXAN they are aware of the complaints and said supply chain issues have caused increased demand. They also offer their services at very competitive rates.KXAN went to the warehouse to speak to someone about the reported issues and saw there were fewer packages outside than when Taylor visited the warehouse. The representatives in the company maintain a high level of transparency with its customers at all times. Tracking using Customer CareĪll you need to do is drop the company an email and they will get back to you at the earliest. The company has already built a very large customer base, which is ever-expanding thanks to its reliable services. Experts have predicted that this company will experience further growth in the coming years. The company had a humble start in the year 1991, and since then it has experienced a lot of growth. You may also call the customer care of LSO at 80, provide your tracking number and the support team will provide up-to-date shipment status over the phone itself. Find the latest shipment status on next page.Use the tracking number that was provided by LSO at the time of booking your shipment, here are the steps: Here are some simple steps to track your LSO consignments that are being shipped by this company. They cater to many different industries and have received positive reviews for their services. What you will really like about the company is that it offers strong customer services, customized shipping solutions. The company has a reputation of being the biggest service provider in the southern region of the United States. The company has undergone major expansion recently and it is able to offer its customers very unique shipping services that cover 7 states spanning the southwest and southeast region of North America. The company adopts direct routes in an effort to reduce costs and provide good customer service. Also, the company makes sure that your items are delivered in mint condition. This means the packages do not have to go through conveyor belts and are delivered right on time. This service provider ensures that your package is sent down a more direct route. The company has the lowest record for any damage claim within the industry. The company offers its services in places such as New Mexico, Tennessee, Alabama, Arkansas, Louisiana, Oklahoma, and Texas. The company offers a greater degree of flexibility than most service providers. The company combines the strategy of a standard carrier and the punctuality of any reliable courier. It offers the best shipping experience that money can buy. So, why should you select LSO? Lone Star Overnight is a well known transportation company from Austin, TX. ![]() Lone Star Overnight company has more than 25 years of experience. Are you sending items through LSO and want to track your goods? Use the online track and trace tool that allow to check the shipment delivery status.
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